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Shipping & Returns

Shipping Method

This guide shows you how to choose a shipping method for your order. This following is a list of the different kinds of shipping methods available for you selection on JeweShop.com. When you place an order, you can choose the shipping method which suits you best. And we are currently still working on some more shipping options; we will tell all our JeweShop.com customers when the day is available.

http://www.dhl.com http://www.tnt.com
http://www.fedex.com http://www.ups.com

JeweShop.com Expedited Shipping

JeweShop.com expedited shipping is the fastest methods for delivery. Delivery times are between 7-14 days to all major destinations. Shipping costs vary with item.

Shipping Costs

Shipping costs are calculated individually for each order. For different order and weight of items, the costs will be different. Because of this, the price for the items doesn't include the shipping costs on product information. You can check the price for the shipping costs at the page of the product.

Estimate Delivery Time

Before shipping your order, all your items have to be put through the strict quality control tests by JeweShop.com; total delivery time is different to shipping time alone.
Total Delivery Time = Processing Time + Shipping Time

 

Return Policy

1. JeweShop.com only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by JeweShop.com.

2. We cannot accept returns for confirmed customer sized or customer self designed dress.

3. We cannot accept returns on items that have been worn or damaged by improper cleaning method.

4. Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.

5. You should contact us within 2 business days( from the date that the item is received) if you want to return the item back to us.

6. Till you are going to ship an item back to us, you should contact our customer support first, our customer representative will clarify for you. If we agree to refund, you need to ship the item back to us within 7 business days (from the date the item is received). We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.

7. JeweShop.com reserves the right to issue an approximately 15% restocking fee.

If you want to cancel the order,then you have to contact us within 24 hours,Otherwise 15% fees in charge should be required.

 

Exchange Policy

1. JeweShop.com only accepts exchange for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by JeweShop.com.

2. We cannot accept exchange for confirmed customer sized or customer self designed dress.

3. We cannot accept exchange on items that have been worn or damaged by improper cleaning method.

4. Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited or exchanged.

5. You should contact us within 2 business days( from the date that the item is received) if you want to exchange the item.

6. Till you are going to ship an item back to us, you should contact our customer support first, our customer representative will clarify for you. If we agree to refund, you need to ship the item back to us within 7 business days (from the date the item is received). We can only exchange after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.

JeweShop.com has the final right to explain every term on our website.



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